ukok's Privacy Policy
Your personal information is extremely important to us. This policy explains how we collect, use, and protect your data — in compliance with SSL encryption and strict security standards.
1 Introduction & Scope
ukok is a trusted online betting and casino platform serving users in Bangladesh. This Privacy Policy ("Policy") describes our practices and commitments regarding the personal information of you — any user or visitor of ukok.
By accessing our website ukok.lat or registering an account, you are considered to have been informed of and to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team directly with any questions.
This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy. In the event of any conflict, this Privacy Policy shall take precedence.
2 What Information We Collect
ukok collects only the information that is reasonably necessary to provide our services, ensure security, and meet regulatory obligations. The types of information collected are as follows:
2.1 Information You Provide
- Full name, date of birth, and contact details (email address, phone number).
- Username and password provided at the time of account registration (stored in secure hashed form).
- Documents required for identity verification (such as a copy of a national ID card or passport).
- Financial transaction details — bKash, Nagad, or Rocket account numbers — required for processing deposits and withdrawals.
- Any information provided when contacting our support centre.
2.2 Automatically Collected Information
- IP address, browser type and version, operating system, and device identifier.
- Pages visited, referring URL, time spent on the site, and click patterns.
- Session-related information collected through cookies and similar tracking technologies.
- Gaming history, bet amounts, and preferred categories on the platform.
3 Purpose of Data Collection
The information collected is used for the following purposes:
- Account Management: Registration, identity verification, and ensuring account security.
- Financial Transactions: Processing deposits and withdrawals via bKash, Nagad, and Rocket.
- Service Improvement: Analysing user experience to improve the platform.
- Security & Fraud Prevention: Detecting unauthorised access, money laundering, and cyber threats.
- Legal Obligations: Meeting applicable legal and regulatory requirements.
- Responsible Gaming: Identifying patterns of gambling-related risk and providing necessary support.
- Communications: Sending transaction confirmations, security alerts, and service-related notifications.
We do not sell your information to any third party. Except where required by applicable legal obligations, we will notify you in advance before sharing your personal information with any third party.
4 Data Sharing & Disclosure
ukok may share information with third parties in the following limited circumstances:
4.1 Service Provider Partners
Minimum necessary information is shared with trusted partners providing technology infrastructure, payment processing, and identity verification services. These partners are contractually obligated to uphold our privacy standards.
4.2 Legal Authorities
If disclosure of information is required as part of a court order, government investigation, or applicable legal obligation, ukok will comply with that order. Only the information legally required to be disclosed will be provided.
4.3 Business Transfers
In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such cases, the successor entity will be required to provide protections equivalent to those in this Privacy Policy.
5 Cookies & Tracking Technologies
The ukok.lat website uses cookies and similar technologies. Cookies are small text files that your browser receives from our server and stores on your device.
5.1 Types of Cookies
- Essential Cookies: For maintaining login sessions and storing security tokens. The platform will not function properly without these.
- Functional Cookies: For remembering your language preferences and display settings.
- Analytics Cookies: For understanding site usage patterns — completely anonymously.
You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some services to not work properly.
6 Data Security Measures
ukok has implemented multiple technical and organisational measures to ensure the security of your information:
- SSL/TLS Encryption: All communication between your browser and our servers is protected by industry-standard encryption.
- Password Hashing: Passwords are never stored directly — only a one-way cryptographic hash is stored.
- Access Controls: Only authorised staff can access personal information, and all such access is logged.
- Regular Security Reviews: Periodic audits and tests are conducted to identify potential vulnerabilities.
- Data Minimisation: Information is not collected beyond what is necessary for operating the service.
Please be aware that no method of transmitting information over the internet or storing it digitally is completely secure. We are committed to providing the highest level of protection, but no organisation can guarantee absolute security.
7 Data Retention Period
ukok retains your information in accordance with the following policy:
- Active Accounts: All information is retained for as long as the account remains active.
- Closed Accounts: Even after an account is closed, information necessary for legal obligations, dispute resolution, and fraud prevention may be retained for a defined period.
- Transaction Records: Financial transaction information may be retained for an extended period in accordance with applicable law.
- Log Files: Server and access logs are retained for a limited period and then automatically deleted.
Once the defined period has ended or the purpose of retention has been fulfilled, information is securely deleted or anonymised.
8 Your Rights
As a user of ukok, you have the following rights over your own information:
8.1 Right of Access
You may request to know what information we hold about you. You can contact us through customer support to request this information.
8.2 Right to Rectification
If any information we hold about you is incorrect, you may request that it be corrected. General information can be edited directly in account settings.
8.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, immediate deletion may not be possible where legal obligations, dispute resolution, or active transactions are involved.
8.4 Right to Object to Processing
You may object to the processing of your information for marketing purposes. Objecting to the processing of information required for essential service operations may result in limitations to service delivery.
To exercise any of the above rights, please contact our support team. We will process your request as promptly and transparently as possible.
9 Protection of Minors
ukok's services are intended for users aged 21 and above only. We do not knowingly collect information from minors. If it comes to our attention that a minor has registered an account, that account will be suspended immediately and the associated information will be deleted.
If you suspect someone you know is using our platform by concealing their age, please notify our support team.
10 International Data Transfers
ukok's servers and data processing facilities may be located in various countries. Your information may be transferred outside Bangladesh. In such cases, we ensure that your information in those countries is handled in accordance with the protection standards described in this Policy and that appropriate contractual safeguards are in place.
11 Changes to This Policy
ukok reserves the right to update this Privacy Policy from time to time. For significant changes, we will notify you by email or by displaying a clear notice on the platform. The date of the last update will always be shown at the top of this page.
Continued use of the platform after any changes will be considered as acceptance of the updated Policy. You are therefore advised to review this Policy regularly.
12 Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team. We are available 24 hours a day, 7 days a week in both Bengali and English.
Contact Us
Email: [email protected]
Live Chat: Log in to ukok to access live chat support at any time.